Project Description

BAKO NWG upgrade conferencing capabilities with Vertex

BAKO North Western Group
upgrade conferencing capabilities with Vertex

BAKO NWG Case Study

Introduction

BAKO North Western, part of the BAKO Group, was launched over 50 years ago as a regional buying co-operative. Today BAKO North Western are seen as one of the largest nationwide distributors to the food industry; supplying a vast range of major brand names as well as their BAKO Select products.

As a market leader in innovation and technology in their industry, BAKO NWG are always looking for opportunities to improve the way their employees work and communicate. Until recently, BAKO NWG used a third-party audio conferencing solution to communicate between offices. However, having experienced rapid growth in 2015/16 and with a number of offices across the UK, BAKO NWG realised a more sophisticated video conferencing solution was required.

The Requirement

In September 2016, BAKO NWG contacted Cinos Communications Services (CCS) to discuss an upgrade to their conferencing capabilities. Whilst the audio conferencing system was widely used across the organisation, they appreciated there were limitations on the functionality when compared to web and video conferencing alternatives.

Following a business decision to extend their conferencing ability to include video, BAKO NWG outlined the mandatory requirements of the upgrade:

  • The need to connect at least three sites using video.
  • The ability to include Skype for Business, telephone and web-based participants within a single meeting.
  • To provide mobile video conferencing units which could be moved between rooms.

To deliver on these requirements CCS proposed that using Vertex, a scalable enterprise collaboration solution for any size business, would not only meet their requirements, it would exceed them.

The Solution

Vertex is a scalable telephony, unified communications, collaboration and video conferencing platform which leverages the industry leading Cisco portfolio to deliver a range of pre-defined packages or bespoke deployments in order to exactly meet the business need.

For BAKO NWG, with the need to connect to multiple sites for full video conferencing collaboration, it was decided that the Vertex Room (VR) package would best fit their requirements.

To ensure connectivity between the BAKO NWG office in Preston and sites in Wimbledon and Durham, three VR packages were required. Each package included a Cisco SX10N Video Endpoint, mounted on top of a 55” LCD display. Each display was then securely mounted onto a mobile trolley.

In addition to the VR package, which supports registration and call control of the endpoints in the cloud, three bolt-on packages were required. The bolt-on would allow Microsoft-based systems such as Skype for Business and other third-party suppliers to join the video conferencing meetings. These would also allow access for almost any device via a web-based application including users on Windows, Mac OS, iOS and Android.

The beauty of Vertex means that should there have been no requirement for screens or trolleys, there would have been no need for an engineer to attend the sites for the installation. Vertex endpoints are able to contact to their call control platform over the internet and automatically download their configuration at the point of installation. In short, this means Vertex can be activated with little or no requirement from a technical resource.

Using the corporate internet connection at BAKO NWG, the endpoints registered with the Vertex cloud service and were ready to make and receive video calls immediately.

Each endpoint was provided with its own unique URI, similar to an email address, enabling any video system to connect with Vertex such as external Cisco, Polycom or LifeSize users. Furthermore, users are able to take advantage of the full range of Cisco proximity features available on the endpoints; allowing them to control the unit with their mobile device, or use that same device to view any content being shared within the meeting.

After seeing the value of Vertex, BAKO NWG proceeded to purchase two more Cisco SX10N endpoints and VR packages. These endpoints integrated flawlessly with their existing setup and immediately provided additional capacity to a system which is rapidly growing in popularity within the business.

‘The adoption of Vertex has significantly enhanced our conferencing capabilities whilst substantially reducing overheads in relation to travel and availability of staff. Features such as Skype for Business integration and the ability to connect from almost any device has ensured we can enjoy enterprise-grade collaboration without the need for a large up-front investment. Vertex allows us to always be there without physically being there. The value of Vertex is clear and following our initial investment, we proceeded to purchase two additional packages.’
Brendan McGrath, National IT Manager

The Benefits

Affordable, enterprise-grade collaboration

Vertex is built on best in breed Cisco unified communications applications. This allows BAKO NWG to consume these applications in quantities that suit their specific needs without the need for a large up-front investment.

Flexible connectivity

Vertex only needs an internet connection to provide a fully featured telephony or video solution. Therefore, wherever you have a wired or wireless internet connection you have access to Vertex.

Speed of deployment

In some cases, and when there are minimal integration requirements, Vertex services can be provisioned and installed within 48 hours.

Enhanced Interoperability

With Vertex, multiple vendors and diverse video conferencing platforms can communicate with ease; a key benefit of employing Vertex and a rare ability throughout the marketplace.

Unique licensing model

All licences are registered in BAKO NWG’s name. This means the licenses belong to BAKO NWG, even if they decide to move away from the Vertex service at the end of their term.

Resilient and supportable

Vertex is hosted from multiple, highly resilient UK data centres and each package comes with technical support as standard.

True 0% Financing options

By taking advantage of Cisco Capital 0% finance, BAKO NWG can spread the cost of their entire solution over a period of time (up to three years).

The Technology

Vertex – The Complete Solution

Vertex is a scalable telephony, unified communications, collaboration and video conferencing platform, with the simple aim of delivering industry leading service to both SMB and enterprise. The service scales from a single user, to infinite users while delivering the same level of enterprise grade service and functionality to all.

Vertex may be consumed as a number of pre-defined packages or bespoke deployments in order to exactly meet the business need. The packages can be customised with a range of service bolt-on options where extra features are required.

Click here to learn more about our Vertex solution

Cisco TelePresence SX10N

The Cisco TelePresence SX10N is an all-in-one unit designed to video-enable small collaboration spaces.

Part of the Vertex Room package, the SX10N offers high quality, simplicity, and affordability and allows you to use any flat-panel display to add video collaboration to small rooms and huddle spaces.

The solution ships with the SX10N codec which includes an integrated HD camera and microphone, wall mount, TRC6 remote control, network, and HDMI cables.

Click here to view the Cisco TelePresence SX10N datasheet

Our Client

BAKO NWG Case Study

The Technology

Vertex - Scalable enterprise collaboration for everybody

Vertex – The Complete Solution

Cisco Telepresence SX10N

Cisco Telepresence SX10N

Your Downloads

Download the BAKO NWG Case Study PDF

‘The adoption of Vertex has significantly enhanced our conferencing capabilities whilst substantially reducing overheads in relation to travel and availability of staff. Features such as Skype for Business integration and the ability to connect from almost any device has ensured we can enjoy enterprise-grade collaboration without the need for a large up-front investment. Vertex allows us to always be there without physically being there. The value of Vertex is clear and following our initial investment, we proceeded to purchase two additional packages.’
Brendan McGrath, National IT Manager
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